VOLUNTEER RETENTION
The high rate of volunteer attrition disrupts the availability of lifesaving sport activities. Between 25% and 30% of volunteers drop out each year, and this inevitably affects the growth of the sport. The work of volunteers can be thankless, with heavy responsibilities and decisions made in the heat of the moment, but they must be interested and enjoy their tasks. To retain volunteers, the focus should be on mentoring and recognition.
MENTORING
The best form of mentoring is when new officials are mentored by seasoned officials. After a competition, for example, new officials should have the opportunity to review their behavior and decisions with their mentor (i.e., a seasoned official). The two should also discuss athlete and coach behaviors so that the novice official understands the best attitudes to adopt. Coaching should allow for positive feedback that builds self-esteem.
RECOGNITION
Officials and volunteers deserve respect for their work and contribution. Recognition should be practiced on a regular basis, acknowledging, and valuing the work of each individual. An official whose work is recognized is more likely to develop a sense of belonging to the sport, to be proud of his or her role and is less likely to leave or give up. Recognition can be expressed as:
- Regular gratitude
- Policies that encourage the achievement of ranks or certificates
- Schedules designed to accommodate officials and volunteers
- Participation of officials in various committees, associations and/or sport federations
- Good working conditions (i.e., free lodging, meals and snacks included, etc.)
- Processes that allow officials to express their views and/or grievances
Concrete initiatives must be taken to value the work of officials and volunteers, as they are an integral part of sport development. Optimizing the conditions under which they perform their duties can only contribute to their retention.